1. Subscription Refunds
Afribary Enterprise subscriptions are billed in advance. If you wish to cancel your subscription, you may do so at any time. However, please note:
- Cancellation takes effect at the end of the current billing period
- No prorated refunds are provided for partial billing periods
- You will retain access to the Service until the end of your paid period
2. Refund Eligibility
Refunds may be considered in the following circumstances:
- Technical issues that prevent you from using the Service, which we are unable to resolve within a reasonable timeframe
- Duplicate charges or billing errors
- Service was not as described at the time of purchase
3. How to Request a Refund
To request a refund, please contact our support team at [email protected] with your account details and reason for the refund request. We will review your request and respond within 5 business days.
4. Refund Processing
Approved refunds will be processed using the original payment method. Please allow 7-14 business days for the refund to appear in your account, depending on your payment provider.
5. Non-Refundable Items
The following are not eligible for refunds:
- Setup fees or one-time configuration charges
- Additional storage charges that have been consumed
- Custom development or integration work
6. Contact
For questions about this Refund Policy, contact us at [email protected].